Learn Your Way, Grow Your Career

Our flexible learning program adapts to your schedule, learning style, and career goals. From Anne Frank house tours to canal boat experiences, master the art of exceptional customer service.

Start Your Journey

Choose Your Learning Format

We believe everyone learns differently. That's why we've designed multiple pathways to help you master customer service skills that work for any tour environment.

Self-Paced Online

Perfect for busy professionals who need flexibility. Access our comprehensive modules anytime, anywhere – whether you're preparing for Anne Frank house tours or waterfront excursions.

  • 24/7 access to all materials
  • Interactive scenarios and case studies
  • Progress tracking and certificates
  • Mobile-friendly platform

Live Virtual Sessions

Join our expert-led sessions where you can practice real scenarios and get immediate feedback. Great for those who thrive on interaction and discussion.

  • Weekly 90-minute sessions
  • Small group discussions
  • Role-playing exercises
  • Direct access to instructors

Blended Learning

Combine the best of both worlds with online modules plus in-person workshops. This approach works especially well for complex topics like handling sensitive historical sites.

  • Online theory + practical workshops
  • Hands-on practice sessions
  • Peer networking opportunities
  • Personalized coaching

Schedule That Works for You

We understand that tour guides often work irregular hours, especially during peak season. Our program is designed around your reality – not a traditional classroom schedule.

  • Start any Monday throughout 2025
  • Complete at your own pace (4-16 weeks)
  • Evening and weekend options available
  • Pause and resume as needed
  • Mobile access for learning on the go

Personalized Support Every Step

Learning doesn't happen in isolation. Our dedicated support team ensures you get the guidance you need to succeed, whether you're working with school groups visiting Anne Frank's story or managing difficult customer situations.

Learning Coach Sarah

Personal Learning Coach

Get paired with an experienced coach who understands the tour guide industry. They'll help you set goals, overcome challenges, and apply what you learn to real situations.

Meet Your Coach
Technical Support Specialist

Technical Support

Never get stuck on the technical side. Our support team is available during extended hours to help with platform issues, so you can focus on learning.

Get Tech Help
Peer Community Manager

Peer Community

Connect with fellow tour guides who are also developing their skills. Share experiences, ask questions, and build lasting professional relationships.

Join Community